Wireless Charging Not Working? Try the Top 20 Solutions

Last Updated on March 25, 2020

There are 3 methods to charge your smartphones wirelessly. However, you may encounter wireless charging not working issues, such as:

• wireless charger is not working properly;
• charging is very slow;
• iPhone or Samsung phone is frozen or unresponsive;
• too warm or overheating;
• the smartphone stops at 60% or 80% and can’t get full;
• And worse still, nothing happens when you place the phone onto the charging pad.

If you’ve got other wireless charging problems not listed above, please let us know in the comment below. We are glad to help check what causes the problem and figure out the solution for you.

Alternatively, you can try the top 20 solutions below to fix your phone wireless charging not working.

To make the direction clearer, we assign and specify all the solutions into 3 parts. So if you use wireless chargers for charging, see part 1; for battery cases navigate to part 2, for wireless receivers try solutions in part 3.

Table of Contents

• Part 1. Fix Wireless Charger Not Working
• Part 2. Fix Battery Case Not Charging
• Part 3. Fix Wireless Receiver Not Working
• Part 4. Whole List for Smartphones

Fast wireless charging option on your phone is missing? Top 3 solutions to fix it.

Part 1. If You Use a Qi Wireless Charger, Fix Wireless Charger Not Working Issues:

Try these solutions below to troubleshoot the wireless charger not working problems, applying to all brands, including Chevrolet, Mophie, Fantasy, Belkin, Samsung, Ravpower, Yootech, Jetech, Honeycomb, Nanami, Ailun ,Zens, AT&T, EFM, 2017 Silverado, MGC, Verizon, Cadillac XT5, 2019 ram 1500, Ventev, DOOGEE s60, Ailun, and Audi.

1. Make Sure the Wireless Charger is Connected Correctly to Power

Use the original power adapter and the USB cable that come with the charger (or recommended by the manufacturer) to get power supply to the charger. Make sure both the adapter and the cable are not defective.

If the wireless charger is connected to power supply correctly, the LED indicators will light up. (The LED indicators will be in a color that tells you it’s on; color may vary in different brands.)

Note that lower power can also cause the wireless charger not working or charging slow. For example, if you charge the wireless charger with low power like 5V/1A or 5V/0.7A, you probably can’t get full charge on your phone or it will take longer time than normal.

To successfully charge your phone with the wireless charging pad or stand, place it on a level surface or other location recommended by the manufacturer.

2. Place Your Phone on the Right Location of the Wireless Charger

Make sure your phone is placed on the exact center of the charger pad or fully inserted into the charging pocket, with the display facing up.

If your phone has been turned off, you’d better turn it on for successful wireless charging.

When you put the cell phone on to the charger and the charger’s indicator is not on, remove the phone and wait about three seconds before you place it back on the charger.

3.Remove Objects Between Your Phone and the Charger

If you use a case for the phone, remove objects before charging or make sure there is no object between the back of your phone and the charging pad. Magnetic mounts and magnetic cases should be avoided because they might reduce the performance of charging.

If this does not help, take off the case – and this is only for iPhone 8 or other smartphones that feature integrated wireless charging.

For those that don’t have this feature and need to use after-market gadgets for wireless charging, like iPhone 6, and iPhone 7, try the other wireless charging solutions (for iPhone 6/6S click this, and for iPhone 7/7 Plus click here).

4. Cool Your Cell Phone and the Charging Pad

Your phone getting warm is normal during wireless charging. But if it gets overheating, it will damage the battery. So in order to extend the lifespan of the battery, the software in your smartphone will stop charging when the phone is too warm.

Therefore, you will see your phone stops charging at 80% sometimes.

To solve this issue and get your pone fully charged, you need to cool your phone and the charger first.

You can move them to a cooler location, or try to close all apps that are running on your phone.

Here are top 10 solutions to prevent and solve overheating: Phone Overheating on Wireless Charger – Why and Top 10 Solutions.

5. Turn Off Vibration

If your phone is on the vibration mode and gets a lot of notifications, it might shift position, which can cause the charger to stop charging for your phone.

Turn on the Do Not Disturb mode if you’re in this case.

6. Restart or Hard Reset Your Phone

Restarting your smartphone will always help, because it will shut down all the software, all the progress and even all the conflicts that might cause the wireless charging not working issue.

If a restart is not working, try a hard reset.

Here is the example of how to hard reset an iPhone 7:

Press and hold the Sleep/Wake and Home buttons at the same time for at least 12 seconds. You will see the Apple logo. Then release the buttons.

7. Update the Software

A software issue could affect the wireless charging, making it slower or not charging. Sometimes you might see black screen or white screen while charging, or your phone is frozen.

Update your phone to fix this issues.

Take iPhone as the example and here is how to do an update:

Go to Settings > General > Software Update.

8. Try Another Wireless Charging Solution

If all the methods above are not workable for your phone, chances are that your wireless charger is broken. Use another wireless charging pad or use a battery case for fast wireless charging then.

We’ve tested 30+ wireless chargers for wireless charging, and listed the top ones. Check the whole list and don’t miss them in the coming black Friday (or you can buy one now).

Part 2. If You Use a Battery Case, Fix the Not Charging Problems

If you use a battery case and get charging problems like the case won’t charge, charging is slow, the case won’t charge your phone, try the solutions below to fix all the issues.

1. Update to the Latest Version

No matter if you use Apple Smart Battery Case or cases from other brands for charging, update your iOS or Android version to the latest one.

Take iPhone as the example and here is how to do an update:

Go to Settings > General > Software Update.

2. Check If the Battery Case Has Juice

The battery case needs to have juice before it can charge your phone.

Make sure you’ve got it charged and have enough battery juice for your phone.

You can use the LED indications on the battery case to see the juice volume: one indicates less than 25% power, two 26%-50%, three 51%-75%, and four 76%-100%.

3. Press the Power Button on the Battery Case

Most of the battery cases in the market do not feature automatic charging. That means you need to manually press the power button if you need to charge your phone with the case.

Some battery cases need one short press while others may need a 3-second press.

4. Remove and Reattach the Case

The battery case will not charge your phone if the connector is not well inserted or connected. You can try to take off the battery case and slip it on again.

Some battery case connectors are easily broken, so be careful and gentle enough when you’re doing this step.

5. Make Sure There Is No Object Between the Case and the Phone

Any object between the battery case and the phone may cause bad performance during charging. Do not put any cards, papers, money, or other objects into the case.

6. Remove Any Debris from the Charging Port of the Phone

A dirty charging port will cause bad connections between the case connector and the phone.

Remove any debris from the phone’s charging port and reattach the battery case for wireless charging.

7. Restart or Hard Reset Your Phone

A restart or a hard reset will shut down all the software, all the progress and even all the conflicts that might cause the wireless charging not working issue.

Here is the example of how to hard reset an iPhone 7:

Press and hold the Sleep/Wake and Home buttons at the same time for at least 12 seconds. You will see the Apple logo. Then release the buttons.

8. Cool Your Phone and the Battery Case

You phone would stop charging at 80% if it’s too warm during charging, and charge again when the temperature drops.

You need to move the battery case and your phone to a cooler location. And you can also try to close all apps that are still running.

9. Try Another Wireless Charging Solution

We’ve tested 30+ wireless chargers for wireless charging, and listed the top ones. Check the whole list and don’t miss them in the coming black Friday (or you can buy one now).

Part 3. If You Use a Wireless Receiver, Fix the Wireless Receiver Not Working Problems

If you use a Qi standard wireless receiver and get charging problems like charging is slow, the pad won’t charge your phone, try the solutions below to fix all the issues.

1. Make Sure the Wireless Receiver Is Compatible with the Charger

Check if the wireless receiver you’re using is compatible with the charger. Contact the manufacturer for more detailed information.

Normally, if the wireless receiver is Qi standard and in high quality, it should work with all the Qi wireless charging pads.

Nillkin and YKing are the industry leaders in this wireless charging receiver field. You may also check how to select a best wireless charging receiver for your phone.

2. Fix the Pad Not Working with Solutions in Part 1

Using a Qi wireless receiver for charging will need a compatible pad. So make sure the wireless pad or dock is working properly.

You can try all top 8 solutions in Part 1 for troubleshooting with the charging pad.

3. Update to the Latest Version

Update your iOS or Android version to the latest one.

Take iPhone as the example and here is how to do an update:

Go to Settings > General > Software Update.

4. Remove and Reattach the Receiver

Your phone won’t charge if the connector is not well inserted or connected. You can try to take out the connector and then reinsert it.

Some wireless receiver connectors easily break, so be careful and gentle enough when you’re doing this step.

5. Remove Any Debris from the Charging Port of the Phone

A dirty charging port will cause bad connections between the receiver connector and the phone.

Remove any debris from the phone’s charging port and reinsert the connector for wireless charging.

6. Restart or Hard Reset Your Phone

A restart or a hard reset will shut down all the software, all the progress and even all the conflicts that might cause the wireless charging not working issue.

Here is the example of how to hard reset an iPhone 7:

Press and hold the Sleep/Wake and Home buttons at the same time for at least 12 seconds. You will see the Apple logo. Then release the buttons.

7. Cool Your Phone, the Wireless Receiver and The Pad

You phone would stop charging at 80% if it’s too warm during charging, and charge again when the temperature drops.

Try to remove your phone from the charging pad and wait until the temperature drops.

You can also move them to a cooler location.

And remember to close all apps that are still running.

8. Try Another Wireless Charging Solution

We’ve tested 30+ wireless chargers for wireless charging, and listed the top ones. Check the whole list and don’t miss them in the coming black Friday (or you can buy one now).

Part 4. Whole List for Smartphones

These solutions above apply to wireless charging not working problems for most of the smartphones.